Last update:
14-Jan-2025

OBJECTIVE To analyze the attitudes and perceptions of health care professionals working in public health care units, regarding the level of health care services' quality and to highlight the factors that influence the improvement of the quality of health care services.

METHOD The study was conducted among 32 health professionals from six hospital structures in the Attica basin. Convenience sampling was applied and data collection was performed by structured interviews.

RESULTS Analyzing the study's results, it was found that each professional, depending on his(her) specialty, his(her) experiences, his(her) perception, his(her) personal values and his(her) own needs, approached the concept of quality in a different way. The common denominator for improving health services' quality was the adequacy of material and human resources, motivation of employees, opportunities for development, participation in decision-making and involvement in lifelong learning. The main factor in achieving quality was considered to be management, which must adopt a participatory culture, considering the health professional as an internal customer of the services.

CONCLUSIONS Improving the quality of health services depends on the generation of human capital ideas. The leadership of health organizations must include human capital, its competencies and skills in the production and delivery of better-quality health services.

Key words: Healthcare professionals, Healthcare services, Quality of healthcare services, Quality improvement.